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Returns and Guarantees

Our goal is to deliver jewelry with unique design and quality at the best prices, resulting in one of the most important purposes for Gemati Joyas: Your satisfaction covered 100%. Therefore, if you are not satisfied with what has been delivered to you, you can return the merchandise.

Warranty

If your product has a defect or damage, we apply a guarantee. This is only for 1 week from when you receive the product. (the same procedure applies as the return) we only ask that you send us a photo for quality control.

Return of your money

The amount we refund to you is what you paid for the product (excluding shipping). We refund this amount depending on the method you used to pay for the order.